Product Warrantee

Elide Fire Suppression Ball Warrantee

New Zealand Only


Except as otherwise set forth herein, Elide Fire Ball New Zealand Limited warrants its products to be free from defects in materials or workmanship for a period of five years after the date of original purchase.

Claims under this warranty must be made through the authorised reseller or authorised retailer from whom the products were purchased. Alternatively, contact Elide Fire Ball New Zealand by visiting

Original proof of purchase including the completion and submission of the official online warranty and product registration form is required to make a claim under this warranty.

For valid claims Elide Fire Ball New Zealand will, at its option, either repair or replace your product or refund the cost of the products. Any expenses incurred in making a claim under the warranty are the purchaser’s responsibility.


This ­­warranty only applies to the original purchaser and is not transferable.

This warranty does not apply to products which have been incorrectly installed and/or used other than for their intended purpose or where there has been non-compliance with manufacturers specifications of usage.

This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product or any other circumstances in which the products have been subjected to forces, capacity, capability or loads beyond its design.

This warranty does not apply when the product/s have been modified, including, but not limited to any attempt to open or repair the products/s.

This warranty does not apply when the batch/serial number or production code has been deliberately altered, defaced or removed.

This warranty does not apply to normal wear and tear, age or environmental factors.

This warranty shall not cover damages caused by the use of unauthorised or un-official accessories and or additions applied or used with the product/s.

This warranty shall not cover damages resulting from commercial or domestic rental of the product/s

The benefits given by this warranty are additional to any other rights and remedies that the purchaser may have under New Zealand law

Limitations of Liability


To the extent allowed by New Zealand law, except for the obligations specifically set forth in this warranty statement, in no event shall Elide Fire Ball New Zealand or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages to the purchaser or any other party.